Frequently Asked Questions
Everything you need to know about BLUETTI power solutions and services.
Which European countries do you ship to?
We ship to most EU countries including Germany, France, Italy, Spain, and more. Shipping is typically free for power stations, and delivery takes 3-7 business days depending on your location.
What is the warranty period for BLUETTI products?
Most of our portable power stations and solar panels come with a 2 to 5-year warranty. Please check the specific product page for the exact warranty duration of your model.
Can I use BLUETTI power stations with other brands of solar panels?
Yes, our power stations are compatible with third-party solar panels as long as they have MC4 connectors and the voltage/current specifications fall within the input limits of the BLUETTI unit.
What is your return policy for orders in Europe?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund.
How do I choose the right power station for my needs?
To choose the right model, calculate the total wattage of the devices you want to power and how long you need them to run. Our customer support team is available to provide personalized recommendations based on your usage.
Are there any additional customs duties or taxes for EU customers?
No, for orders placed within the European Union, the price shown at checkout includes VAT and all applicable duties. There are no hidden fees upon delivery.